Session Information System

Session information system (SIS) is a broad category of software and technology services that allow organizations to effectively manage and monitor conversations with customers, partners and employees. It provides the ability to capture and preserve messages and conversations in a variety of formats, and to monitor and analyze those conversations in order to support customer service operations, customer feedback, market research and regulatory compliance.

Session information system is often referred to by its English acronym, SIS. It is also known as conversation management system (CMS), dialogue management system, session management system, and message and conversation system.

A session information system can help organizations manage a wide range of con